Privacy Policy

1. Scope and Application

This Privacy Policy applies to all websites owned and operated by the Bureau of Integrated Facility Services LLC ("BIFS," "we," "us," or "our"), including bifscorp.com and bifsonline.com (collectively, the "Sites"). This policy describes how we collect, use, maintain, and disclose information gathered from users of our Sites and services.

By accessing or using our Sites, you consent to the practices described in this policy. If you do not agree with this policy, do not access or use our Sites.

2. Information We Collect

Information you provide directly. When you fill out a form, request a consultation, submit a work order, or contact us, we may collect:

• Name and job title
• Business name and address
• Email address
• Phone number
• Property address and type
• Service inquiry details
• Any other information you choose to provide

Information collected automatically. When you visit our Sites, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring URL
• Pages viewed and time spent on each page
• Date and time of access
• Device identifiers

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and service requests
• To provide, maintain, and improve our services
• To send service-related communications (scheduling, invoicing, reporting)
• To process transactions and send related information
• To comply with legal obligations and enforce our terms
• To analyze site usage and improve our Sites
• To detect, prevent, and address technical issues or fraudulent activity

We do not sell your personal information. We do not use your information for purposes unrelated to the services described above without your consent.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers. We may share information with trusted third-party companies that assist us in operating our Sites, conducting our business, or servicing you — provided they agree to keep your information confidential.
• Legal compliance. We may disclose information when required by law, regulation, subpoena, court order, or other governmental request.
• Business transfers. In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
• Protection of rights. We may disclose information to protect the rights, property, or safety of BIFS, our users, or others.

5. Cookies and Tracking Technologies

Our Sites may use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage data. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential cookies. Required for the Sites to function properly (e.g., session management, security).
• Analytics cookies. Help us understand how visitors interact with our Sites so we can improve them.

You may configure your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of the Sites may not function properly.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls, and secure hosting infrastructure.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to know. You may request that we disclose what personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to delete. You may request that we delete personal information we collected from you, subject to certain exceptions.
• Right to opt-out. You may opt out of the sale of your personal information. BIFS does not sell personal information.
• Right to non-discrimination. We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us using the information in Section 12 below. We will verify your identity before processing your request and respond within 45 days.

9. Children's Privacy

Our Sites and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our Sites may contain links to third-party websites or services that are not operated by BIFS. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page. Continued use of the Sites after any changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your California privacy rights, contact us at: